Shipping Policy

Last Updated: November 2, 2026

At Starlight Express, we are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below to understand how your orders are processed and delivered.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Business days exclude weekends and public holidays.

During periods of high demand, holidays, or unforeseen circumstances, order processing may take longer. You will receive a confirmation email once your order has been placed.

2. Shipping Destinations

We currently offer shipping to addresses within the United States.

Please ensure that your shipping address is complete and accurate at checkout to avoid delivery issues.

3. Shipping Times

Estimated delivery times are as follows:

• Order Processing: 1–3 business days

• Estimated Transit Time: 5–10 business days

• Estimated Total Delivery Time: 6–13 business days

These timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier operations, weather conditions, holidays, and other factors beyond our control.

4. Shipping Costs

Any applicable shipping fees will be displayed at checkout before you complete your purchase.

Promotional offers or free shipping may be available on selected orders, as indicated on our website.

5. Order Tracking

When tracking information is available, you will receive a shipping confirmation email containing your tracking number.

Please allow 1–3 business days after receiving your tracking information for the carrier's system to display tracking updates.

You can use the tracking link provided in your email to follow your shipment.

6. Delays and Delivery Issues

Although we do our best to ensure timely delivery, delays may occasionally occur due to circumstances outside our control, including severe weather, carrier disruptions, customs procedures, or other unforeseen events.

If your order has not arrived within the estimated delivery window, please contact us at starlightexpresscom@gmail.com so we can assist you.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at starlightexpresscom@gmail.com.

We cannot guarantee that address changes can be made after an order has been processed or shipped.

Starlight Express is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer.

8. Lost, Stolen, or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check your delivery area, mailbox, household, or building management and contact the shipping carrier.

If you are still unable to locate your package, contact us at starlightexpresscom@gmail.com. We will review the available tracking information and help determine the appropriate next steps.

9. Multiple Shipments

Depending on product availability and fulfillment arrangements, items within the same order may occasionally be shipped separately. If this happens, tracking information may be provided for each shipment when available.

10. Contact Information

If you have any questions regarding this Shipping Policy or your order, please contact us:

Store Name: Starlight Express
Website: https://starlightexpress.shop
Email: starlightexpresscom@gmail.com
Business Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States

We appreciate your business and thank you for shopping with Starlight Express.