Return and Refund Policy

Last Updated: November 2, 2026

At Starlight Express, customer satisfaction is important to us. Please review our return and refund policy before making a purchase.

1. Return Eligibility

We propose a 30-day return window from the date of delivery. To be eligible for a return, items must be unused, in their original condition, and returned with their original packaging and any included accessories, where applicable.

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. Any such restrictions will be communicated where required by law.

Items that are damaged, defective, or incorrectly delivered will be reviewed separately.

2. How to Request a Return

To request a return, contact us at starlightexpresscom@gmail.com with your order number and a brief explanation of the issue.

Please wait for return instructions before sending any item back. Returns sent without prior authorization may experience processing delays.

3. Return Shipping Costs

Unless an item is defective, damaged, incorrectly delivered, or applicable law requires otherwise, customers may be responsible for return shipping costs.

For approved returns involving defective, damaged, or incorrect items, please contact us before arranging shipment so we can provide instructions.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges, if any, may be non-refundable unless otherwise required by applicable law or agreed upon by Starlight Express.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please email starlightexpresscom@gmail.com with your order number, a description of the issue, and clear photographs where appropriate.

We will review the issue and work with you to determine an appropriate resolution, which may include a replacement or refund, subject to applicable law.

6. Exchanges

Exchanges are subject to product availability. Please contact us before returning an item to confirm whether an exchange is possible.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

If an order cannot be canceled, you may contact us to discuss the applicable return options.

8. Contact Information

For return and refund questions, contact:

Store Name: Starlight Express
Website: https://starlightexpress.shop
Email: starlightexpresscom@gmail.com
Business Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States